# Actionable Social Media Competitive Analytics For Understanding Customer Experiences

> Research article (Journal of Computer Information Systems, 2016) · cited 99× · AI/ML

**Wikidata**: [openalex:W2271153056](https://www.wikidata.org/wiki/openalex:W2271153056)  
**Source**: https://4ort.xyz/entity/actionable-social-media-competitive-analytics-for-understanding-customer-experiences