# Acoustic and Lexical Sentiment Analysis for Customer Service Calls

> Research article (ICASSP 2019 - 2019 IEEE International Conference on Acoustics, Speech and Signal Processing (ICASSP), 2019) · cited 56× · AI/ML

**Wikidata**: [openalex:W2936162287](https://www.wikidata.org/wiki/openalex:W2936162287)  
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