# A within-level analysis of the effect of customer-focused perspective-taking on deep acting and customer helping behaviors: The mediating roles of negative affect and empathy

> Research article (International Journal of Hospitality Management, 2021) · cited 55× · AI/ML

**Wikidata**: [openalex:W3135765160](https://www.wikidata.org/wiki/openalex:W3135765160)  
**Source**: https://4ort.xyz/entity/a-within-level-analysis-of-the-effect-of-customer-focused-perspective-taking-on-deep-acting-and-customer-helping-behavio