# A voice for the silent: uncovering service exclusion practices

> Research article (Journal of Services Marketing, 2022) · cited 18× · AI/ML

**Wikidata**: [openalex:W4288084173](https://www.wikidata.org/wiki/openalex:W4288084173)  
**Source**: https://4ort.xyz/entity/a-voice-for-the-silent-uncovering-service-exclusion-practices