# A valued agent: How ECAs affect website customers' satisfaction and behaviors

> Research article (Journal of Retailing and Consumer Services, 2015) · cited 69× · AI/ML

**Wikidata**: [openalex:W1659431435](https://www.wikidata.org/wiki/openalex:W1659431435)  
**Source**: https://4ort.xyz/entity/a-valued-agent-how-ecas-affect-website-customers-satisfaction-and-behaviors