# A time(ly) perspective of the service recovery paradox: How organizational learning moderates follow-up recovery effects

> Research article (Journal of Business Research, 2023) · cited 15× · AI/ML

**Wikidata**: [openalex:W4380435166](https://www.wikidata.org/wiki/openalex:W4380435166)  
**Source**: https://4ort.xyz/entity/a-time-ly-perspective-of-the-service-recovery-paradox-how-organizational-learning-moderates-follow-up-recovery-effects