# A Theory-Driven Deep Learning Method for Voice Chat–Based Customer Response Prediction

> Research article (Information Systems Research, 2023) · cited 30× · AI/ML

**Wikidata**: [openalex:W4315780520](https://www.wikidata.org/wiki/openalex:W4315780520)  
**Source**: https://4ort.xyz/entity/a-theory-driven-deep-learning-method-for-voice-chatbased-customer-response-prediction