# A technology-people-integrated toolkit for retail care management during a crisis

> Research article (Journal of Retailing and Consumer Services, 2023) · cited 14× · AI/ML

**Wikidata**: [openalex:W4322013001](https://www.wikidata.org/wiki/openalex:W4322013001)  
**Source**: https://4ort.xyz/entity/a-technology-people-integrated-toolkit-for-retail-care-management-during-a-crisis