# A self‐verification perspective on customer mistreatment and customer‐directed organizational citizenship behaviors

> Research article (Journal of Organizational Behavior, 2022) · cited 34× · AI/ML

**Wikidata**: [openalex:W4210341813](https://www.wikidata.org/wiki/openalex:W4210341813)  
**Source**: https://4ort.xyz/entity/a-selfverification-perspective-on-customer-mistreatment-and-customerdirected-organizational-citizenship-behaviors