# A Scalable Framework for Learning From Implicit User Feedback to Improve Natural Language Understanding in Large-Scale Conversational AI Systems

> Research article (Proceedings of the 2021 Conference on Empirical Methods in Natural Language Processing, 2021) · cited 18× · AI/ML

**Wikidata**: [openalex:W3093793648](https://www.wikidata.org/wiki/openalex:W3093793648)  
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