# A proposed customer relationship framework based on information retrieval for effective Firms’ competitiveness

> Research article (Expert Systems with Applications, 2021) · cited 15× · AI/ML

**Wikidata**: [openalex:W3136017752](https://www.wikidata.org/wiki/openalex:W3136017752)  
**Source**: https://4ort.xyz/entity/a-proposed-customer-relationship-framework-based-on-information-retrieval-for-effective-firms-competitiveness