# A novel framework for investigating organizational adoption of AI-integrated CRM systems in the healthcare sector; using a hybrid fuzzy decision-making approach

> Research article (Telematics and Informatics Reports, 2023) · cited 16× · AI/ML

**Wikidata**: [openalex:W4383197597](https://www.wikidata.org/wiki/openalex:W4383197597)  
**Source**: https://4ort.xyz/entity/a-novel-framework-for-investigating-organizational-adoption-of-ai-integrated-crm-systems-in-the-healthcare-sector-using-