# A new hybrid method based on fuzzy Shannon’s Entropy and fuzzy COPRAS for CRM performance evaluation (Case: Mellat Bank)

> Research article (Iranian journal of management studies, 2016) · cited 13× · AI/ML

**Wikidata**: [openalex:W2299408851](https://www.wikidata.org/wiki/openalex:W2299408851)  
**Source**: https://4ort.xyz/entity/a-new-hybrid-method-based-on-fuzzy-shannons-entropy-and-fuzzy-copras-for-crm-performance-evaluation-case-mellat-bank