# A naive Bayes strategy for classifying customer satisfaction: A study based on online reviews of hospitality services

> Research article (Journal of Business Research, 2018) · cited 117× · AI/ML

**Wikidata**: [openalex:W2906202975](https://www.wikidata.org/wiki/openalex:W2906202975)  
**Source**: https://4ort.xyz/entity/a-naive-bayes-strategy-for-classifying-customer-satisfaction-a-study-based-on-online-reviews-of-hospitality-services