# A multi-label text message classification method designed for applications in call/contact centre systems

> Research article (Applied Soft Computing, 2023) · cited 16× · AI/ML

**Wikidata**: [openalex:W4381850275](https://www.wikidata.org/wiki/openalex:W4381850275)  
**Source**: https://4ort.xyz/entity/a-multi-label-text-message-classification-method-designed-for-applications-in-call-contact-centre-systems