# A method for improving bot effectiveness by recognising implicit customer intent in contact centre conversations

> Research article (Speech Communication, 2022) · cited 40× · AI/ML

**Wikidata**: [openalex:W4285678515](https://www.wikidata.org/wiki/openalex:W4285678515)  
**Source**: https://4ort.xyz/entity/a-method-for-improving-bot-effectiveness-by-recognising-implicit-customer-intent-in-contact-centre-conversations