# A Fuzzy Multiple-Criteria Decision-Making System for Analyzing Gaps of Service Quality

> Research article (International Journal of Fuzzy Systems, 2015) · cited 21× · AI/ML

**Wikidata**: [openalex:W811892090](https://www.wikidata.org/wiki/openalex:W811892090)  
**Source**: https://4ort.xyz/entity/a-fuzzy-multiple-criteria-decision-making-system-for-analyzing-gaps-of-service-quality