# A fuzzy framework to evaluate service quality in the healthcare industry: An empirical case of public hospital service evaluation in Sicily

> Research article (Applied Soft Computing, 2015) · cited 116× · AI/ML

**Wikidata**: [openalex:W2219859284](https://www.wikidata.org/wiki/openalex:W2219859284)  
**Source**: https://4ort.xyz/entity/a-fuzzy-framework-to-evaluate-service-quality-in-the-healthcare-industry-an-empirical-case-of-public-hospital-service-ev