# A fuzzy approach to service quality diagnosis

> Research article (Marketing Intelligence & Planning, 2015) · cited 42× · AI/ML

**Wikidata**: [openalex:W1990829289](https://www.wikidata.org/wiki/openalex:W1990829289)  
**Source**: https://4ort.xyz/entity/a-fuzzy-approach-to-service-quality-diagnosis