# A Decision-Making Method for Improving Logistics Services Quality by Integrating Fuzzy Kano Model with Importance-Performance Analysis

> Research article (Journal of Service Science and Management, 2015) · cited 17× · AI/ML

**Wikidata**: [openalex:W1582131271](https://www.wikidata.org/wiki/openalex:W1582131271)  
**Source**: https://4ort.xyz/entity/a-decision-making-method-for-improving-logistics-services-quality-by-integrating-fuzzy-kano-model-with-importance-perfor