# A customer journey perspective on service delivery system design: insights from healthcare

> Research article (International Journal of Quality & Reliability Management, 2018) · cited 35× · AI/ML

**Wikidata**: [openalex:W2895807320](https://www.wikidata.org/wiki/openalex:W2895807320)  
**Source**: https://4ort.xyz/entity/a-customer-journey-perspective-on-service-delivery-system-design-insights-from-healthcare