# A conversation-based perspective for shaping ethical human–machine interactions: The particular challenge of chatbots

> Research article (Journal of Business Research, 2020) · cited 193× · AI/ML

**Wikidata**: [openalex:W3088440420](https://www.wikidata.org/wiki/openalex:W3088440420)  
**Source**: https://4ort.xyz/entity/a-conversation-based-perspective-for-shaping-ethical-humanmachine-interactions-the-particular-challenge-of-chatbots