# A Contingent Examination of Strategy-Cost System Alignment: Customer Retention and Customer Profitability Analysis

> 2002 doctoral thesis by Yvonne Petronella Shanahan at University of Canterbury

**Wikidata**: [Q112858074](https://www.wikidata.org/wiki/Q112858074)  
**Source**: https://4ort.xyz/entity/a-contingent-examination-of-strategy-cost-system-alignment-customer-retention-and-customer-profitability-analysis


## References

1. [Source](http://hdl.handle.net/10092/865)