# A Comparison of Concepts in Service Blueprinting and Process Chain Network (PCN)

> Research article (International Journal of Business and Management, 2015) · cited 10× · AI/ML

**Wikidata**: [openalex:W2101100093](https://www.wikidata.org/wiki/openalex:W2101100093)  
**Source**: https://4ort.xyz/entity/a-comparison-of-concepts-in-service-blueprinting-and-process-chain-network-pcn